Primal Labs’ VIP AutoRefill program saves you time and money:

  • No-Hassle Auto-Refills: What you need, when you need it—never risk running out. Receive your favorite supplements on your schedule.
  • Locked-In Pricing: The price you pay today, is the price you’ll always pay. Your price is guaranteed never to go up.
  • FREE Shipping! Get more savings with FREE shipping on select supplements—saving you up to $50 per year. (Note: Smash It! and product bundles containing Smash-It! do not qualify for free shipping)
  • Pause or Cancel Any Time: You have complete control of all future shipments—it’s your favorite supplements, when you want them.
  • No Fees: You’ll never experience any hidden fees or locked-in commitments. It’s easy to pause, modify, or cancel.

Frequently Asked Questions

How does it work?
Primal Labs’ VIP AutoRefill program ensures you save time and money by providing convenient automatic refills on your favorite supplements. When you place a VIP AutoRefill order, you have 30 days (or the number of months you ordered) to cancel before the automatic refills of your supplement(s) begin. With VIP AutoRefill, you’ll save 10% on your favorite supplements and lock-in your low price.

How do I sign up?
Being a Primal Labs’ VIP is simple and easy to do. When you order, just click the VIP AutoRefill tab and select how many bottles you want—and place your order. It’s that easy. If you’re ordering by phone (877-300-7849), request to be placed on our VIP AutoRefill program and our US-based customer service team will add it to your account.

How often will I receive supplements?
With VIP AutoRefill, you’ll never run out of your favorite supplements. When you purchase a supplement through the VIP AutoRefill program, your next shipment will be calculated based on the number of bottles you order. For example, if you order one bottle that contains a 30 day supply, you’ll receive your next shipment in 30 days. If you order 3 bottles and each bottle contains a 30 day supply, you’ll receive your next shipment in 90 days from your previous order. Please note: Our popular Smash-It! meal replacement drink comes in 15 and 30 serving container options—and auto refills are sent every 30 days per container. See individual product labels for “Servings Per Container” information. And, remember, you can pause or cancel future shipments at any time.

How do I skip/change/cancel my next delivery?
Just contact our US-based customer service team at 877-300-7849 or at [email protected]. They can rush an order, pause a shipment or cancel your VIP AutoRefill status.

Need Help?

Call our US-based customer service team:

Monday thru Sunday 8 AM to 5 PM Central time